Delivery Report Values
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Prepared at - Start preparing at
Time between food being ready and the driver leaving the venue.
Left venue - Prepared at
Time taken for the customer to see the order tracking.
Started delivery - Left venue
For the first order in a delivery leg, this value is always 0 because Started Delivery is automatically set.
The duration the customer could view tracking before the driver arrived.
Waiting for customer - Started delivery
Time taken for the customer to collect their order after the driver’s arrival.
Completed delivery - Waiting for customer
Time taken to deliver the order once leaving the venue.
Completed delivery - Left venue
Total time it took to fulfil the order.
Cooking time + Waiting in venue + Delivery time
Time the order was created.
Time the order appears on the KDS.
If the order is not scheduled or the venue’s internal cooking time equals the cooking time: Start Preparing At = Created At
If the order is scheduled or the internal cooking time differs from the cooking time: Start Preparing At may be later than Created At, as the order will be pushed to the KDS accordingly.
Target time for food to be ready.
Start Preparing At + Preparation Time (from workload mode)
Time at which order was fully cooked, i.e. marked “Prepared” on all KDS screens.
Time the order was assigned to a driver.
Time the driver pressed Start in the driver app.
Note: When the "Start" button is pressed, the first order in the delivery leg automatically moves to Started Delivery.
Time the driver began the delivery.
For the first order in a delivery leg: Left venue = Started delivery
For subsequent orders in the leg, Started Delivery is set to when the driver completes the previous order (by pressing "Finished").
Time the driver pressed Arrived on an order.
Time the driver pressed Finished on an order.
Estimated time of arrival shown to the customer.
Preparation time + delivery time from workload mode
For more information on Workload Modes, please see Workload
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