> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/delivery-areas/system-behaviour.md).

# System Behaviour

## Web/App

The system will automatically verify the address against the defined delivery zones. If the address is outside all defined delivery zones, the venue will be **greyed out** and the customer will be unable to place a delivery order.

<figure><img src="/files/NJQVuQsDUMMAoSeQUVZW" alt=""><figcaption></figcaption></figure>

## POS

For Delivery orders in the POS, staff may **override** delivery restrictions at their discretion when taking an order manually in-store or over the phone.

If the address entered is **outside the serviceable delivery zone**, a message will appear alerting you. You'll be prompted to either:

* **Accept the order**, with the option to add or waive a delivery surcharge, or
* **Reject the order**, if the venue chooses not to serve that address

<figure><img src="/files/OjLmVw4jy6FStE43Lq5H" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LYbPsIA2CtKT2qlUXQ6S" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The ability to edit delivery surcharge is controlled by three different permissions:

* User can edit delivery surcharge — for clearing or editing the Delivery surcharge field.
* User can waive delivery surcharge — for waiving delivery surcharge
* User can waive all delivery charges — for waiving all delivery charges (basic + surcharge)
  {% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bossithq.com/delivery-areas/system-behaviour.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.