# Common Reasons Why Discounts Don't Work

## Product Block

If an order contains a product that **blocks discounts**, the **entire order** becomes ineligible for discounts.

[Product Details](/menu/products/product-configurations/product-details.md)

{% hint style="info" %}
Exception: If the discount is configured to **override product blocks**, it will still apply.
{% endhint %}

## Alcohol

If an order includes any product marked as **alcohol**, **discounts cannot be applied** to that order.

[Setting Alcohol Flag](/menu/products/product-configurations/product-details/setting-alcohol-flag.md)

## User Not Eligible

If the customer is **not listed under the Consumers tab,** the discount will not apply.

### Common Scenario

The email that received the discount code differs from the email used to log in on the website or app.

### How to Verify

Navigate to the discount consumer tab, then **search for the customer's email** to confirm eligibility.


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