Common Reasons Why Discounts Don't Work

Product Block

If an order contains a product that blocks discounts, the entire order becomes ineligible for discounts.

Exception: If the discount is configured to override product blocks, it will still apply.

If an order includes any product marked as alcohol, discounts cannot be applied to that order.

If the customer is not listed under the Consumers tab, the discount will not apply.

The email that received the discount code differs from the email used to log in on the website or app.

Navigate to the discount consumer tab, then search for the customer's email to confirm eligibility.

Last updated 1 month ago