Check-In Settings

These settings are configurable through the support team.

There are two configurable settings that determine when a driver can mark themselves as Ready in the app:

Check-In Distance

• This setting defines how close the driver must be to the venue before they are allowed to check in.

• The distance is configured in metres (e.g., 100m).

• This ensures that a driver can only mark themselves as waiting once they are physically near the venue.

Check-In Frequency

• This setting controls how often a driver is allowed to check in (e.g., once every 10 minutes).

• It prevents drivers from repeatedly ending their shift and checking in again in order to reset their waiting time.

• The frequency rule helps maintain fairness by ensuring that the driver who has genuinely been waiting the longest is prioritised for the next order.

• The interval can be customised (e.g., set to 10 minutes, set to 15 minutes, or another suitable duration).