# Customer Information from Integrations

Platforms **do not provide full customer details** to the POS. Customer email address and phone number are not provided.

Venues receive:

* **Customer name** (in some cases)
* **Delivery address** (only if the venue is responsible for delivery — known as Delivery by Merchant)
* **Masked phone number** — calls are routed via a platform with a PIN code system

## Phone Number Masking

On the phone number and receipts, masked phone numbers appear in this format: <mark style="background-color:yellow;">**\[Phone Number].\[PIN Code]**</mark>

When using the driver app, the system automatically dials the masked number and it tells the user the PIN.

<figure><img src="/files/JtgzyuJc8poBFnEL9XsY" alt="" width="243"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bossithq.com/integrations/customer-information-from-integrations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.