Platforms do not provide full customer details to the POS. Customer email address and phone number are not provided.
Venues receive:
Customer name (in some cases)
Delivery address (only if the venue is responsible for delivery — known as Delivery by Merchant)
Masked phone number — calls are routed via a platform with a PIN code system
On the phone number and receipts, masked phone numbers appear in this format: [Phone Number].[PIN Code]
When using the driver app, the system automatically dials the masked number and it tells the user the PIN.
Last updated 1 year ago
