Deliveroo Cancellations

When Deliveroo receives a cancellation request on an order, Deliveroo will get in touch with the site/venue. When the site/venue agrees to a cancellation, Deliveroo will cancel the order on their end and the order's status gets updated in the Boss It POS system to cancelled. Boss It has no control over this process — it simply reflects the status received from Deliveroo.

Deliveroo's Order Cancelation Process

Reference: Deliveroo Documentation

1. A customer places an order.

2. Deliveroo sends the order to the partner and the partner accepts the order.

3. While the order is being prepared, the customer calls our Customer Service Team to request cancelation.

4. Our customer service gets in touch with the site.

5. The site agrees to a cancelation. If, for example, the order is running late and hasn't been prepared yet (e.g. the site is facing a high volume of orders).

6. Our customer service agent cancels the order in our system.

7. For tablet-based sites, a cancelation notification appears on the site's tablet.

8. We send the order.status_update event with canceled status via the Order Events webhook and the cancel_order event via the Legacy POS webhook.