# Service Fees Service fees are charges applied to online orders. These fees appear as "processing fees" to customers but are referred to internally as service fees. Customers are charged a flat rate per order and venues are charged a variable rate. The fee structure for venues varies depending on the payment method (card or cash). For card payments, Boss It retains the service fee whilst for cash payments, the venue collects the fee on behalf of Boss It, requiring reconciliation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bossithq.com/invoicing/online-invoicing/service-fees.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.