> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/invoicing/online-invoicing/service-fees.md).

# Service Fees

Service fees are charges applied to online orders. These fees appear as "processing fees" to customers but are referred to internally as service fees.

Customers are charged a flat rate per order and venues are charged a variable rate. The fee structure for venues varies depending on the payment method (card or cash).

For card payments, Boss It retains the service fee whilst for cash payments, the venue collects the fee on behalf of Boss It, requiring reconciliation.


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