Order Page
Top Part of the screen will give you the basic information of the Order
Order Number
Date and Time the order was created
Actions
The Actions button provides quick access to functions that can be performed on a selected order.
Change Status — Update the current status of the order (subject to user permissions and the order's current state).
Transfer — Transfer the order to another store or location, if applicable. (Venue Transfer)
Reprint — Print another copy of the order receipt or order details.
Cancel — Cancel the selected order, if it is still eligible for cancellation.
Refund — This tab will appear for Inactive orders that can be Retroactive Refund/ Retroactive Refund in the Admin Portal
Overview
This Overview section provides a summary of the order's key information. Here's what each field means:
Order number
The identifier assigned to the order.
Order status
Indicates whether the order is currently active in the system.
Active — order within the current shift.
Inactive — order from a previous shift.
Created by
Displays the user who created the order. If blank, it means the order was created online or through integrations.
Customer
The name of the customer who placed the order. In the example, it is Bella. (Customer name is linked to their customer profile on the group level).
Phone
The customer's contact number associated with the order.
Service
Specifies how the order is fulfilled (Services)
Status
Shows the current status of the order (Order Statuses)
Payment status
Indicates whether the order is paid or unpaid.
Type
Indicates whether the order is a sale or a refund.
Order source
Indicates where the order originated (POS, Online, Deliveroo, Just Eat, Uber)
Client type
Shows the platform used to place the order (POS, Kiosk, Call centre, Web, IOS, Integration, Android)
Timing
This Timing section displays the key timestamps associated with the order, allowing you to track its progress from creation to completion.
Created at
The date and time the order was placed in the system
Start preparing at
The date and time when preparation should begin (also known as the time the order appears on the kitchen screens)
Prepare for
The target time by which the order should be ready for collection or dispatch.
ETA
The estimated time the customer should receive the order.
Last status change
The most recent time the Order Statuses was updated.
ASAP?
Indicates whether the order was scheduled or not.
Delivery Details
This section displays the customer's delivery information, including:
The customer's complete delivery address.
The delivery coordinates (latitude and longitude).
The driver assigned to the order.
Below this information is a visual map showing the customer's delivery location. The map can be zoomed in and zoomed out for a more detailed view of the delivery address.
Financial Summary
Subtotal
The total of all food and drink items before VAT.
Actual Product Cost
The total cost of the products used to prepare the order. This is based on the products' stock profile.
Actual cost % ( of Subtotal)
Shows the product cost as a percentage of the subtotal. This helps measure food cost and profit margins.
VAT
The amount of Value Added Tax (VAT) applied to the order.
Total
The final amount charged to the customer, including VAT and any applicable charges.
Items
This section shows all the products included in the order.
(beside each product is a expand arrow > ) For any customization requested by the customer or whatever is included in the item.
Each Product in the items tab is also a hyperlink for more details of each products.
It also displays the quantity, Actual Cost, COGS percent, and Amount for each line item.
Payments
This section shows all the payments made to the order.
Each payment records the following information:
Date: Date and time payment was made.
Method: The payment tender used in the payment (Payment Tenders)
Type: Indicates whether it is a debit or a credit.
Forced: Indicates whether the payment is forced or not (Force Payment)
Amount: The total amount for the payment.
Discount
Section indicating it lists any discounts that have been applied to an order.
Date - When the discount was applied
Name - The label or type of discount applied.
Amount - The monetary value of the discount, shown in bold on the right
Adjustments
This section shows any fees applicable to the order.
Order adjustments are changes to fees or charges on an order.
You can manage them from Order History → Adjustments. This is used to:
· remove a delivery fee
· correct a service charge , Deposit return scheme
· review adjustment totals in the breakdown report
Adjustments are split into:
· Positive adjustments — increase the order total, such as delivery fee, bag fee, tip, surcharge, restaurant service charge, and small order fee
· Negative adjustments — decrease the order total, such as discounts and driver fee
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