> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/orders/order-page.md).

# Order Page

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FaiOUshipdIz2WHegm0Bz%2Fimage.png?alt=media&amp;token=3f1b252d-c876-4fbb-ae01-01f6eca508c1" alt=""><figcaption></figcaption></figure>

Top Part of the screen will give you the basic information of the Order

* Order Number
* Date and Time the order was created

## Actions

The **Actions** button provides quick access to functions that can be performed on a selected order.

* **Change Status** — Update the current status of the order (subject to user permissions and the order's current state).
* **Transfer** — Transfer the order to another store or location, if applicable. ([Venue Transfer](/events/venue-transfer.md))
* **Reprint** — Print another copy of the order receipt or order details.
* **Cancel** — Cancel the selected order, if it is still eligible for cancellation.
* **Refund** — This tab will appear for Inactive orders that can be [Retroactive Refund](/refunds/types-of-refunds/retroactive-refund.md)/ [Retroactive Refund in the Admin Portal](/refunds/types-of-refunds/retroactive-refund/retroactive-refund-in-the-admin-portal.md)

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FC5KVwXPnGGYpxrVyWVG4%2Fimage.png?alt=media&amp;token=cc70537f-e545-4d40-b251-44d474a6c2de" alt="" width="269"><figcaption></figcaption></figure>

## Overview

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2Fe3CTgdMCsQggs9ZHoV6X%2Fimage.png?alt=media&amp;token=2f25f0df-eaaa-4fb5-90e4-1dbfd0ccd4f2" alt=""><figcaption></figcaption></figure>

This Overview section provides a summary of the order's key information. Here's what each field means:

<table data-search="false"><thead><tr><th width="220.08984375">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Order number</strong></td><td>The identifier assigned to the order.</td></tr><tr><td><strong>Order status</strong></td><td><p>Indicates whether the order is currently active in the system.</p><ul><li>Active — order within the current shift.</li><li>Inactive — order from a previous shift.</li></ul></td></tr><tr><td><strong>Created by</strong></td><td>Displays the user who created the order. If blank, it means the order was created online or through integrations.</td></tr><tr><td><strong>Customer</strong></td><td>The name of the customer who placed the order. In the example, it is Bella. (Customer name is linked to their customer profile on the group level).</td></tr><tr><td><strong>Phone</strong></td><td>The customer's contact number associated with the order.</td></tr><tr><td><strong>Service</strong></td><td>Specifies how the order is fulfilled (<a data-mention href="/services.md">Services</a>)</td></tr><tr><td><strong>Status</strong></td><td>Shows the current status of the order (<a data-mention href="/pos/order-modification/accessing-the-order/order-statuses.md">Order Statuses</a>)</td></tr><tr><td><strong>Payment status</strong></td><td>Indicates whether the order is paid or unpaid.</td></tr><tr><td><strong>Type</strong></td><td>Indicates whether the order is a sale or a refund.</td></tr><tr><td><strong>Order source</strong></td><td>Indicates where the order originated (POS, Online, Deliveroo, Just Eat, Uber)</td></tr><tr><td><strong>Client type</strong></td><td>Shows the platform used to place the order (POS, Kiosk, Call centre, Web, IOS, Integration, Android)</td></tr></tbody></table>

## Timing

This Timing section displays the key timestamps associated with the order, allowing you to track its progress from creation to completion.

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FuIBnJkQ7FTni4qf9qnFh%2Fimage.png?alt=media&amp;token=b93bd957-84a7-4929-8d47-b96398be663c" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="259.03125">Timestamp</th><th>Description</th></tr></thead><tbody><tr><td><strong>Created at</strong></td><td>The date and time the order was placed in the system</td></tr><tr><td><strong>Start preparing at</strong></td><td>The date and time when preparation should begin (also known as the time the order appears on the kitchen screens)</td></tr><tr><td><strong>Prepare for</strong></td><td>The target time by which the order should be ready for collection or dispatch.</td></tr><tr><td><strong>ETA</strong></td><td>The estimated time the customer should receive the order.</td></tr><tr><td><strong>Last status change</strong></td><td>The most recent time the <a data-mention href="/pos/order-modification/accessing-the-order/order-statuses.md">Order Statuses</a> was updated.</td></tr><tr><td><strong>ASAP?</strong></td><td>Indicates whether the order was scheduled or not.</td></tr></tbody></table>

## &#x20;Delivery Details

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FAxEa1Uy34KEgIBbXXaTB%2Fimage.png?alt=media&amp;token=ee57a977-829d-453f-8207-1cac421688f4" alt=""><figcaption></figcaption></figure>

This section displays the customer's delivery information, including:

* The customer's complete delivery address.
* The delivery coordinates (latitude and longitude).
* The driver assigned to the order.

Below this information is a visual map showing the customer's delivery location. The map can be zoomed in and zoomed out for a more detailed view of the delivery address.

{% hint style="info" %}
For online orders, the delivery coordinates is based on the search selection of the customer when placing the order.
{% endhint %}

## Financial Summary

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FdAe987T82E3Pe82Yn9vG%2Fimage.png?alt=media&amp;token=1b4fe5bb-e3a6-4403-8d58-b8a6aa5b27d3" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="259.03125">Timestamp</th><th>Description</th></tr></thead><tbody><tr><td><strong>Subtotal</strong></td><td>The total of all food and drink items before VAT.</td></tr><tr><td><strong>Actual Product Cost</strong></td><td>The total cost of the products used to prepare the order. This is based on the products' stock profile.</td></tr><tr><td><strong>Actual cost % ( of Subtotal)</strong></td><td>Shows the product cost as a percentage of the subtotal. This helps measure food cost and profit margins.</td></tr><tr><td><strong>VAT</strong></td><td>The amount of Value Added Tax (VAT) applied to the order.</td></tr><tr><td><strong>Total</strong></td><td>The final amount charged to the customer, including VAT and any applicable charges.</td></tr></tbody></table>

## Items

This section shows all the products included in the order.&#x20;

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FgVce7ah4b1my3yUTKRZ4%2Fimage.png?alt=media&amp;token=78904ac8-1ef3-4d17-8dd9-d8ebbdf7f639" alt=""><figcaption></figcaption></figure>

* (beside each product is a expand arrow <mark style="color:$primary;">**>**</mark> ) For any customization requested by the customer or whatever is included in the item.
* Each Product in the items tab is also a hyperlink for more details of each products.
* It also displays the quantity, Actual Cost, COGS percent, and Amount for each line item.

## Payments

This section shows all the payments made to the order.

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FuSt0AD7Id3yK5G1QdjGc%2Fimage.png?alt=media&amp;token=7df6bbf1-12b0-4983-b918-071f09740d31" alt=""><figcaption></figcaption></figure>

Each payment records the following information:

* **Date**: Date and time payment was made.
* **Method**: The payment tender used in the payment ([Payment Tenders](/payment-tenders.md))
* **Type**: Indicates whether it is a debit or a credit.
* **Forced**: Indicates whether the payment is forced or not ([Force Payment](/payment-terminals/viva-wallet/payment-processing-workflow/force-payment.md))
* **Amount**: The total amount for the payment.

## Discount

Section indicating it lists any discounts that have been applied to an order.

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FAr8TYAwkvo8iE7kKjQTL%2Fimage.png?alt=media&amp;token=280ad65a-51a0-4150-be5e-764f18e3336a" alt=""><figcaption></figcaption></figure>

* Date - When the discount was applied
* Name - The label or type of discount applied.
* Amount - The monetary value of the discount, shown in bold on the right

[Using Discounts](/discounts/using-discounts.md)&#x20;

## Adjustments

This section shows any fees applicable to the order.

<figure><img src="https://1925381409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5cJdZdmiiIn3u107Grmv%2Fuploads%2FUvEoURG45THYNTc8RqHT%2Fimage.png?alt=media&amp;token=5a26c34a-0f22-4b8a-b5b8-e567e68f378b" alt=""><figcaption></figcaption></figure>

**Order adjustments** are changes to fees or charges on an order.

You can manage them from **Order History → Adjustments**. This is used to:

·       remove a **delivery fee**

·       correct a **service charge , Deposit return scheme**

·       review adjustment totals in the breakdown report

Adjustments are split into:

·       **Positive adjustments** — increase the order total, such as delivery fee, bag fee, tip, surcharge, restaurant service charge, and small order fee

·       **Negative adjustments** — decrease the order total, such as discounts and driver fee


---

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