# Refunds

Refunds can be processed directly processed from the POS.

{% hint style="info" %}
For kiosk orders, refunds must be process in the POS.
{% endhint %}

Depending on terminal settings, customers may need to present their card to complete the refund.

{% content-ref url="/pages/ZB2JFQdZ3e1YJcexVHcA" %}
[Force Card Presentment for Refunds](/payment-terminals/viva-wallet/viva-terminal-configurations/force-card-presentment-for-refunds.md)
{% endcontent-ref %}

<figure><img src="/files/ciU64PbJ0CQYtYSGB1ke" alt=""><figcaption></figcaption></figure>


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