# Refunds

Refunds can be processed directly processed from the POS.

{% hint style="info" %}
For kiosk orders, refunds must be process in the POS.
{% endhint %}

Depending on terminal settings, customers may need to present their card to complete the refund.

{% content-ref url="viva-terminal-configurations/force-card-presentment-for-refunds" %}
[force-card-presentment-for-refunds](https://docs.bossithq.com/payment-terminals/viva-wallet/viva-terminal-configurations/force-card-presentment-for-refunds)
{% endcontent-ref %}

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