> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/payment-terminals/viva-wallet/viva-terminal-configurations/force-card-presentment-for-refunds.md).

# Force Card Presentment for Refunds

This setting controls whether the original payment card must be presented for refunds.

On the Viva terminal:

1. Go to **Settings > PIN-protected settings.**
2. Under **Additional options**, toggle **Force card presentment for refunds** on/off.

<figure><img src="/files/NffjM9ooeomhpjm5lnVZ" alt="" width="375"><figcaption></figcaption></figure>

#### When enabled:

Original payment card must be presented for all refunds. This provides additional security but reduces operational flexibility.

#### When disabled:

Refunds process automatically without requiring the original card. This enables remote refund processing.

{% hint style="info" %}
This allows staff to process refunds for customers who have left the venue and for delivery orders where issues are reported after driver return.
{% endhint %}


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