# Loyalty Migration

When a business transitions from another system, they may want to transfer customers' existing loyalty points.

The business needs to provide a spreadsheet containing customer phone numbers and the number of loyalty points to be awarded.

**For example:**

| phone\_number | points\_to\_award |
| ------------- | ----------------- |
| 353000000000  | 1000              |
| 353123456789  | 1812              |
| 353987654321  | 6873              |

{% hint style="warning" %}
The export should be done as close to the go-live date as possible, to ensure accuracy of data.
{% endhint %}

## Customer Verification

Upon sign-up, customers enter and verify their phone number via SMS. If their phone number matches a record in the migration file, the corresponding points are awarded instantly.

{% content-ref url="/pages/9qWZ2N0523CMoGgCWwKt" %}
[Phone Number Verification](/web-app/order-creation/customer-identification/phone-number-verification.md)
{% endcontent-ref %}


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