> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/pos/caller-id.md).

# Caller ID

1. In the POS, go to **Settings**.
2. Under Other, select **Phone call provider**.
   1. **None** — No phone call provider used.
   2. **Webhook** — Phone integration that operates via the internet.
   3. **CID** — Physical dongle that is plugged into the system and uses CID Easy technology.

<figure><img src="/files/M1TcB1Sy6kGyZ5nWkbDX" alt=""><figcaption></figcaption></figure>

When a call comes in, simply tap on the call from the **Incoming calls queue**. This prompts the user to choose the service needed for the order.

{% hint style="info" %}
If the customer calling is recognised by the customer database, the information will be filled in automatically.
{% endhint %}

<figure><img src="/files/QvRWmsJBcZ93WuYQQW4t" alt=""><figcaption></figcaption></figure>


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