Blocking Customers

1. In the POS, go to Customers tab.

2. Locate the customer and open the details.

3. Click Block user.

Block status remains in place until manually removed. To unblock a customer, click Unblock user in the customer details.

Blocked Users

When searching for a customer during order creation, blocked users will be marked in red text and labelled "Blocked".

Blocking a customer does not technically prevent an order from being created or processed.

Staff can still proceed with taking and completing an order for a blocked customer if the venue chooses to allow it. The block is purely a visual indicator intended to inform staff of the customer’s status so they can decide how to proceed based on venue policy.