# Blocking Customers

1. In the POS, go to **Customers** tab.
2. Locate the **customer** and open the **details**.
3. Click **Block user.**

{% hint style="info" %}
Block status remains in place until manually removed. To unblock a customer, click **Unblock user** in the customer details.
{% endhint %}

## Blocked Users

When searching for a customer during order creation, blocked users will be marked in **red text** and labelled **"Blocked"**. 

{% hint style="danger" %}
**Blocking a customer does not technically prevent an order from being created or processed.**

Staff **can still proceed** with taking and completing an order for a blocked customer if the venue chooses to allow it. The block is **purely a visual indicator** intended to inform staff of the customer’s status so they can decide how to proceed based on venue policy.
{% endhint %}

<figure><img src="/files/IzGVSBrOgQ3m7lPhQJHn" alt=""><figcaption></figcaption></figure>


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