Manual Order Acceptance

When auto-accept is off:

• External orders appear in the External orders queue.

• Staff must manually accept or reject orders.

Confirmation Deadline

Scheduled Orders

If an order is scheduled, the venue has up until the order's ETA to either accept or reject the order.

ASAP Orders

For orders which are set as ASAP, the venue has 15 minutes to either accept or reject the order. Orders automatically get rejected if no action is taken within 15 minutes.