> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/pos/external-order-management/manual-order-acceptance.md).
# Manual Order Acceptance
When auto-accept is off:
* External orders appear in the **External orders queue.**
* Staff must manually accept or reject orders.
## Confirmation Deadline
### Scheduled Orders
If an order is scheduled, the venue has up until the order's ETA to either accept or reject the order.
### ASAP Orders
For orders which are set as ASAP, the venue has 15 minutes to either accept or reject the order. Orders automatically get rejected if no action is taken within 15 minutes.
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