> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/pos/order-creation/address-delivery.md).

# Address / Delivery

## Address Lookup <a href="#address-search" id="address-search"></a>

When adding an address, there are three search options you can use:

* **Default search**
  * Start typing the address and the system will search via the map database to suggest matches
* **Reserve search**
  * Enter only the postcode to bring up matching addresses within that area
* **Manual input**
  * Manually enter details like flat number, street address, and postcode without relying on search results

The address search shows a **pin** on the map for users to check if the location is correct.

{% hint style="info" %}
The pin of an order is based on default search result. Updating an order's address by manual input will not change the pin.
{% endhint %}

## Delivery Area

For Delivery orders in the POS, if the address entered is **outside the serviceable delivery zone**, a message will appear alerting you.

You'll be prompted to either:

* **Accept the order**, with the option to add or waive a delivery surcharge, or
* **Reject the order**, if the venue chooses not to serve that address

<figure><img src="/files/OjLmVw4jy6FStE43Lq5H" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LYbPsIA2CtKT2qlUXQ6S" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The ability to edit delivery surcharge is controlled by three different permissions:

* User can edit delivery surcharge — for clearing or editing the Delivery surcharge field.
* User can waive delivery surcharge — for waiving delivery surcharge
* User can waive all delivery charges — for waiving all delivery charges (basic + surcharge)
  {% endhint %}


---

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