# Address / Delivery

## Address Lookup <a href="#address-search" id="address-search"></a>

When adding an address, there are three search options you can use:

* **Default search**
  * Start typing the address and the system will search via the map database to suggest matches
* **Reserve search**
  * Enter only the postcode to bring up matching addresses within that area
* **Manual input**
  * Manually enter details like flat number, street address, and postcode without relying on search results

The address search shows a **pin** on the map for users to check if the location is correct.

{% hint style="info" %}
The pin of an order is based on default search result. Updating an order's address by manual input will not change the pin.
{% endhint %}

## Delivery Area

For Delivery orders in the POS, if the address entered is **outside the serviceable delivery zone**, a message will appear alerting you.

You'll be prompted to either:

* **Accept the order**, with the option to add or waive a delivery surcharge, or
* **Reject the order**, if the venue chooses not to serve that address

<figure><img src="/files/OjLmVw4jy6FStE43Lq5H" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LYbPsIA2CtKT2qlUXQ6S" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The ability to edit delivery surcharge is controlled by three different permissions:

* User can edit delivery surcharge — for clearing or editing the Delivery surcharge field.
* User can waive delivery surcharge — for waiving delivery surcharge
* User can waive all delivery charges — for waiving all delivery charges (basic + surcharge)
  {% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bossithq.com/pos/order-creation/address-delivery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.