> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/pos/order-modification/accessing-the-order/order-statuses.md).

# Order Statuses

<table><thead><tr><th width="252">Order Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Open orders</strong></td><td>Orders that have been placed but not yet completed.</td></tr><tr><td><strong>Active orders</strong></td><td>Orders that are being processed within the current day.</td></tr><tr><td><strong>Pending</strong></td><td>Orders that are placed but awaiting confirmation.</td></tr><tr><td><strong>Scheduled</strong></td><td>Order is set for a future date and time.</td></tr><tr><td><strong>Awaiting preparation</strong></td><td>Order is in the waiting room.</td></tr><tr><td><strong>In progress</strong></td><td>Order is currently being prepared/cooked.</td></tr><tr><td><strong>Prepared</strong></td><td>Cooking has been completed.</td></tr><tr><td><strong>Ready for collection</strong></td><td>Order has been packed and is ready for the customer to pick up.</td></tr><tr><td><strong>Awaiting delivery</strong></td><td>Order is ready but the driver has not yet left.</td></tr><tr><td><strong>Out for delivery</strong></td><td>Driver is currently delivering the order.</td></tr><tr><td><strong>Delivered</strong></td><td>Order has been successfully delivered to the customer.</td></tr><tr><td><strong>Collected</strong></td><td>Order has been picked up by the customer.</td></tr><tr><td><strong>Completed</strong></td><td>Order has been paid for and finalised in the system.</td></tr><tr><td><strong>Cancelled</strong></td><td>Order has been cancelled and will not be fulfilled.</td></tr><tr><td><strong>Refund</strong></td><td>Order has been refunded.</td></tr></tbody></table>


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