# Order Statuses

<table><thead><tr><th width="252">Order Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Open orders</strong></td><td>Orders that have been placed but not yet completed.</td></tr><tr><td><strong>Active orders</strong></td><td>Orders that are being processed within the current day.</td></tr><tr><td><strong>Pending</strong></td><td>Orders that are placed but awaiting confirmation.</td></tr><tr><td><strong>Scheduled</strong></td><td>Order is set for a future date and time.</td></tr><tr><td><strong>Awaiting preparation</strong></td><td>Order is in the waiting room.</td></tr><tr><td><strong>In progress</strong></td><td>Order is currently being prepared/cooked.</td></tr><tr><td><strong>Prepared</strong></td><td>Cooking has been completed.</td></tr><tr><td><strong>Ready for collection</strong></td><td>Order has been packed and is ready for the customer to pick up.</td></tr><tr><td><strong>Awaiting delivery</strong></td><td>Order is ready but the driver has not yet left.</td></tr><tr><td><strong>Out for delivery</strong></td><td>Driver is currently delivering the order.</td></tr><tr><td><strong>Delivered</strong></td><td>Order has been successfully delivered to the customer.</td></tr><tr><td><strong>Collected</strong></td><td>Order has been picked up by the customer.</td></tr><tr><td><strong>Completed</strong></td><td>Order has been paid for and finalised in the system.</td></tr><tr><td><strong>Cancelled</strong></td><td>Order has been cancelled and will not be fulfilled.</td></tr><tr><td><strong>Refund</strong></td><td>Order has been refunded.</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bossithq.com/pos/order-modification/accessing-the-order/order-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.