Order Statuses
Open orders
Orders that have been placed but not yet completed.
Active orders
Orders that are being processed within the current day.
Pending
Orders that are placed but awaiting confirmation.
Scheduled
Order is set for a future date and time.
Awaiting preparation
Order is in the waiting room.
In progress
Order is currently being prepared/cooked.
Prepared
Cooking has been completed.
Ready for collection
Order has been packed and is ready for the customer to pick up.
Awaiting delivery
Order is ready but the driver has not yet left.
Out for delivery
Driver is currently delivering the order.
Delivered
Order has been successfully delivered to the customer.
Collected
Order has been picked up by the customer.
Completed
Order has been paid for and finalised in the system.
Cancelled
Order has been cancelled and will not be fulfilled.
Refund
Order has been refunded.
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