# Waiting Room

The Waiting Room is a holding area for orders before they reach the kitchen displays. Orders placed in the waiting room will not be cooked or prepared until explicitly released to the kitchen.

If a venue has the Waiting Room enabled, each service can be configured to **use or skip** the Waiting Room.

{% hint style="info" %}
To set the service(s) that use the Waiting Room, please contact support.
{% endhint %}

## Configuration

The Waiting Room can be **enabled** or **disabled** for a venue.

1. In the POS, go to **Settings**.
2. Click **Venue config**.
3. Toggle **Waiting room** on or off to enable or disable.
4. Click **Save**.

When enabled, the Waiting Room icon will be available and new orders for service types that use the Waiting Room will appear in the Waiting Room screen, instead of being sent directly to the kitchen. 

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