# Active Order Refund Active Order Refunds are used when an order is still in progress and requires a correction or change while the order is still active. This allows staff to remove or adjust items and issue a partial refund on the spot. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bossithq.com/refunds/types-of-refunds/active-order-refund.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.