# Retroactive Refund

Retroactive refunds are used when the original order has already been finalised and reported (at the end of an accounting period). They allow you to issue a refund without modifying historical records.

{% hint style="info" %}
Retroactive refund is only available for **inactive orders**.
{% endhint %}

#### Key Points:

* Creates a negative sale for the date the refund is issued
* Reduces sales, payment totals, and VAT liability for the day the refund is processed
* Original order remains unchanged


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bossithq.com/refunds/types-of-refunds/retroactive-refund.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.