Retroactive Refund

Retroactive refunds are used when the original order has already been finalised and reported (at the end of an accounting period). They allow you to issue a refund without modifying historical records.

Retroactive refund is only available for inactive orders.

Key Points:

• Creates a negative sale for the date the refund is issued
• Reduces sales, payment totals, and VAT liability for the day the refund is processed
• Original order remains unchanged