> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/segments.md).

# Segments

Segments is a tool that enables you to identify and target specific groups of customers based on their behaviour and characteristics. By applying filters to your customer database, you can generate targeted lists that can be used for campaigns through push notifications, SMS, or email.


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# Agent Instructions
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
