External Schedule

Only users with this permission can access External Schedule: "User can access service open hours".

In the Admin Portal, navigate to Timing > External Schedule.

External Schedule allows venues to define their service operational hours. These hours apply to online platforms (Web/App) and integrations (except Deliveroo). It can be configured on a daily basis, allowing different operating schedules throughout the week.

• Monday to Sunday: Individual day configuration
• Time Format: 24-hour format (e.g., 09:00 - 22:00)

Setting Daily Hours

For each day of the week, you can:

• Set opening time and set closing time.
• Add multiple service periods (e.g., 09:00 - 14:00 and 17:00 - 22:00).

  • Some venues operate with breaks between service periods. This can be configured by adding multiple service periods for each relevant day.
• Remove operating hours to mark the day as closed.

Only owners are allowed to remove all intervals for a given day.

Other users are able to add new intervals and update existing intervals, but they cannot delete. If the service has multiple service periods, users are able to delete some but at least one will remain.

Midnight Crossover Rules

When service hours extend past midnight (e.g., Friday night leading into Saturday morning), the crossover hours should be configured under the next day's service hours.

Example:

If a service operates from 18:00 Friday to 02:00 Saturday (i.e., 2 hours past midnight of Friday night), this is configured as:

• Friday: 18:00 — 23:59
• Saturday: 00:00 — 02:00

Add another service hour interval to capture actual Saturday hours.

• Saturday: 00:00 — 02:00 ; 18:00 — 23:59