> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/venue-configuration/customer-communication.md).

# Customer Communication

## Customer screen ready duration

Duration in minutes the customer-facing screen shows ready to be collected orders.

[Order Number Screen](/order-number-screen.md)

## Customer screen ready delay

Delay in minutes before a ready to be collected order is shown on the customer screen.

[Order Number Screen](/order-number-screen.md)

## Third party fee disclaimer

A disclaimer for third party fees. Include $FEES\_LIST$ to render dynamic list of adjustment names.

For example: *"All $FEES\_LIST$ are retained, in full, by the third party service providers."*


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