> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/vouchers.md). # Vouchers Vouchers represent pre-paid value that a customer can redeem on future orders. You can create and manage them directly from the **Admin Portal** at the group level. These may be **printed physical vouchers** or **digital versions sent via email**, typically containing a **unique code**. Vouchers can be used on everything except alcohol, in locations where local regulations require excluding it — in those cases, the alcohol portion of the order is excluded before the voucher is calculated, and the voucher applies to the rest of the order. Everywhere else, alcohol is included like any other item. Because a voucher is treated as money, it can be used to cover fees, tips, and every other charge on the order, with no restrictions. {% hint style="warning" %} If a customer also uses points or a discount on the same order, those are applied first. The voucher's value is then calculated based on the remaining total. {% endhint %} ## Using Vouchers Together with Points and Discounts Vouchers, points, and discounts can all be applied to the same order — customers aren't limited to using just one. This still works even when the order includes alcohol, discount-blocked products, or a tip, since each value is calculated dynamically. If a meal deal contains an alcohol item, only that item's fair share of the meal's price is excluded before the voucher is calculated — not the whole meal. (See the Discounts documentation, "Meal Deals and Proportional Exclusion," for the full formula and worked example.) Note that a product marked as discount-blocked has no effect on vouchers — that setting only applies to discounts. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bossithq.com/vouchers.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.