Vouchers

Vouchers represent pre-paid value that a customer can redeem on future orders. You can create and manage them directly from the Admin Portal at the group level.

These may be printed physical vouchers or digital versions sent via email, typically containing a unique code.

Vouchers can be used on everything except alcohol, in locations where local regulations require excluding it — in those cases, the alcohol portion of the order is excluded before the voucher is calculated, and the voucher applies to the rest of the order. Everywhere else, alcohol is included like any other item.

Because a voucher is treated as money, it can be used to cover fees, tips, and every other charge on the order, with no restrictions.

If a customer also uses points or a discount on the same order, those are applied first. The voucher's value is then calculated based on the remaining total.

Using Vouchers Together with Points and Discounts

Vouchers, points, and discounts can all be applied to the same order — customers aren't limited to using just one. This still works even when the order includes alcohol, discount-blocked products, or a tip, since each value is calculated dynamically.

If a meal deal contains an alcohol item, only that item's fair share of the meal's price is excluded before the voucher is calculated — not the whole meal. (See the Discounts documentation, "Meal Deals and Proportional Exclusion," for the full formula and worked example.) Note that a product marked as discount-blocked has no effect on vouchers — that setting only applies to discounts.