# Customer Reviews

## Customers

Customers are able to submit reviews upon order completion.

1. Go to **Account Settings.**
2. Click **Order History.**
3. Click on the **specific order.**
4. Click **Review order.**

## Venue

Venue managers can view and reply to customer reviews.

1. In the [**Admin Portal**](https://admin.gobossit.com/), go to the **group level**.
2. Navigate to **Reviews**. You will now see a list of reviews made with the corresponding details:
   1. **Star rating**
   2. **Date and time**
   3. **Venue**
   4. **Image** (optionally added to reviews from the App)

Venue managers can also respond to reviews. To do so:

1. Click on the **specific review**.
2. Click **Respond**.
3. Enter your **message**.
4. You can also **award points**. The currency equivalent of the points is also shown.
5. Click **Confirm**.

{% hint style="info" %}
If you want a user to receive email notifications of customer reviews, please send their email address to support and we will add them for you.
{% endhint %}


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