> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/web-app/order-creation/customer-identification/phone-number-verification.md).
# Phone Number Verification
Venues may choose to enable phone number verification via SMS. This setting prevents abuse of rewards schemes.
## Welcome Points
Optionally, after successful verification, customers can receive welcome points as part of the venue’s loyalty scheme.
> This configuration is not available via the Admin Portal. This feature must be requested directly with the support team.
## Loyalty Migration Significance
Phone number verification is essential when transferring existing loyalty points from a previous system. The verified number is used to match the customer’s old account with their new one in the POS, ensuring that any carried-over points are awarded to the correct person and are rewarded only once.
{% content-ref url="/pages/YMCnlHE6s2kjLrMvjNCE" %}
[Loyalty Migration](/points/loyalty-migration.md)
{% endcontent-ref %}
---
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