> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/web-app/services/service-availability.md).

# Service Availability

The availability of a venue's service defines whether a customer can place an order at that moment.

## Pre-Order

Pre-ordering can be enabled or disabled on a service level.

**When pre-order is enabled**, customers can place orders regardless of the current service status. This is useful for placing future orders outside of service hours. The earliest time slot that will be displayed is based on the service's next available time.

**When pre-order is disabled,** orders can only be placed when the service is actively open. If it is outside of service hours, orders cannot be placed.

## Status Indicators

The website displays a visual status icon beside the venue to inform users of its current ordering capability:

| Icon      | Meaning                                         |
| --------- | ----------------------------------------------- |
| 🟢 Green  | Venue is open and accepting orders now          |
| 🟡 Yellow | Currently closed, but pre-ordering is available |
| 🔴 Red    | Closed and not accepting any orders             |


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