Workload and ETA

ETA is calculated as: ETA = Current Time + Preparation Time + Delivery Duration (for delivery orders)

ETA Example Scenario

For this example, let's say the current time is 15:00 and the workload values are defined as:

• Internal Cooking Time: 15 minutes

• Preparation Time: 20 minutes

• Delivery Duration: 15 minutes

Delivery Order

• ETA = Current Time (15:00) + Preparation Time (20 minutes) + Delivery Duration (15 minutes)

• Customer sees ETA as 15:35.

Any Non-Delivery Order

• ETA = Current Time (15:00) + Preparation Time (20 minutes)

• Customer sees ETA as 15:20