> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/events/venue-transfer.md).

# Venue Transfer

When event orders are placed through the system, they are initially routed to the Events Venue. Venues can then review the orders to determine operational resources needed. Based on operation capacity, the order needs to be transferred to a suitable physical venue for fulfilment.

> For example:
>
> Venue A is able to accommodate bulk orders due to lower workload. The Events order can transferred to Venue A.

1. In the [**Admin Portal**](https://admin.gobossit.com/), go to the **Event Venue**.
2. Navigate to **Orders**.
3. Select the **specific order**.
4. Click **Actions** and select **Transfer**.
5. Fill in the details:
   1. **Venue** you want to transfer to.
   2. **Service**
   3. **Notified users —** staff from the venue that you want to notify (optional; users will be notified via SMS)
   4. **Reason** (optional)
   5. Configure the time for:
      1. **Show on KDS**
      2. **Prepare for**
      3. **Customer ETA**
6. Click **Transfer**.

The order will then be on the venue you transferred it to and it will follow the times that was set for the preparation process for this specific order.

<figure><img src="/files/61ejqSbxb2A23tqyFU5R" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}

#### Important Notes

* Only users with this permission will be able to transfer orders: **"User can transfer orders from one venue to another".**
* The user transferring the order **should also have the permissions in the receiving venue**, otherwise the venue will not show on the list.
* Options on "Notified users" depend on the role of the user in the **receiving venue**. For example: if the user is a Senior Manager in the receiving venue, they are only able to see and select users that have lower roles than them (Staff, Supervisors, Managers).
  {% endhint %}


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