Venue Transfer

Orders can be assigned or rerouted to the most suitable venue based on operational availability.

For example:

Venue A is able to accommodate bulk orders due to lower workload. The Events order can transferred to Venue A.

1. In the Admin Portal, go to the Event Venue.

2. Navigate to Orders.

3. Select specific order.

4. Click Actions and select Transfer.

5. Fill in the details:

   1. Venue you want to transfer to.

   2. Service

   3. Notified users — staff from the venue that you want to notify (optional; users will be notified via SMS)

   4. Reason (optional)

   5. Configure the time for:

      1. Show on KDS

      2. Prepare for

      3. Customer ETA

6. Click Transfer.

The order will then be on the venue you transferred it to and it will follow the times that was set for the preparation process for this specific order.

Only users with this permission will be able to transfer orders: "User can transfer orders from one venue to another".