Menu Syncing

Provider management functions are permission-based. Only users with these permissions can access and manage providers:

• User can sync venue provider menus

• User can toggle venue provider activity

These are split into two permissions to separate routine menu updates from higher-impact actions like disabling providers. Syncing the menu is generally safe as it's for pushing menu updates. On the other hand, enabling or disabling providers carries broader business implications so it can be limited to certain authorized users.

Syncing the menu ensures that any changes you've made to the menu—like pricing updates, product availability or new items—are reflected across all platforms. Without syncing, outdated information will appear on your sales channels. This may lead to issues like errors in pricing or displaying unavailable products.

To sync the menu:

In the POS

1. In the POS, click on the Settings button.

2. Click on Providers management.

3. Click on the Sync Menu button.

In the Admin Portal

Limits on Menu Sync

The menu sync button only allows one sync every 60 seconds for every provider.

Sync History

In the Admin Portal, you can view a log of menu sync activities. This shows when syncs occurred, who initiated them, and the status of each sync. To view the Sync History:

1. In the Admin Portal, navigate to Services.

2. Click on Sync History.