Delivery Report Values

Calculations

Cooking Time

Prepared at - Start preparing at

Waiting in venue

Time between food being ready and the driver leaving the venue.

Left venue - Prepared at

Wait to tracked delivery time

Time taken for the customer to see the order tracking.

Started delivery - Left venue

For the first order in a delivery leg, this value is always 0 because Started Delivery is automatically set.

Tracked delivery time

The duration the customer could view tracking before the driver arrived.

Waiting for customer - Started delivery

Waiting for customer time

Time taken for the customer to collect their order after the driver’s arrival.

Completed delivery - Waiting for customer

Delivery time

Time taken to deliver the order once leaving the venue.

Completed delivery - Left venue

Order completion time:

Total time it took to fulfil the order.

Cooking time + Waiting in venue + Delivery time

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Order Timestamps

Created At

Time the order was created.

Start Preparing At

Time the order appears on the KDS.

• If the order is not scheduled or the venue’s internal cooking time equals the cooking time: Start Preparing At = Created At

• If the order is scheduled or the internal cooking time differs from the cooking time: Start Preparing At may be later than Created At, as the order will be pushed to the KDS accordingly.

Prepare For

Target time for food to be ready.

Start Preparing At + Preparation Time (from workload mode)

Prepared At

Time at which order was fully cooked, i.e. marked “Prepared” on all KDS screens.

Assigned

Time the order was assigned to a driver.

Left Venue

Time the driver pressed Start in the driver app.

Note: When the "Start" button is pressed, the first order in the delivery leg automatically moves to Started Delivery.

Started Delivery

Time the driver began the delivery.

• For the first order in a delivery leg: Left venue = Started delivery

• For subsequent orders in the leg, Started Delivery is set to when the driver completes the previous order (by pressing "Finished").

Waiting for Customer

Time the driver pressed Arrived on an order.

Completed Delivery:

Time the driver pressed Finished on an order.

ETA

Estimated time of arrival shown to the customer.

Preparation time + delivery time from workload mode

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For more information on Workload Modes, please see Workload