Delivery Report Values
Calculations
Cooking Time
Prepared at - Start preparing at
Waiting in venue
Time between food being ready and the driver leaving the venue.
Left venue - Prepared at
Wait to tracked delivery time
Time taken for the customer to see the order tracking.
Started delivery - Left venue
For the first order in a delivery leg, this value is always 0 because Started Delivery is automatically set.
Tracked delivery time
The duration the customer could view tracking before the driver arrived.
Waiting for customer - Started delivery
Waiting for customer time
Time taken for the customer to collect their order after the driver’s arrival.
Completed delivery - Waiting for customer
Delivery time
Time taken to deliver the order once leaving the venue.
Completed delivery - Left venue
Order completion time:
Total time it took to fulfil the order.
Cooking time + Waiting in venue + Delivery time
Order Timestamps
Created At
Time the order was created.
Start Preparing At
Time the order appears on the KDS.
If the order is not scheduled or the venue’s internal cooking time equals the cooking time: Start Preparing At = Created At
If the order is scheduled or the internal cooking time differs from the cooking time: Start Preparing At may be later than Created At, as the order will be pushed to the KDS accordingly.
Prepare For
Target time for food to be ready.
Start Preparing At + Preparation Time (from workload mode)
Prepared At
Time at which order was fully cooked, i.e. marked “Prepared” on all KDS screens.
Assigned
Time the order was assigned to a driver.
Left Venue
Time the driver pressed Start in the driver app.
Note: When the "Start" button is pressed, the first order in the delivery leg automatically moves to Started Delivery.
Started Delivery
Time the driver began the delivery.
For the first order in a delivery leg: Left venue = Started delivery
For subsequent orders in the leg, Started Delivery is set to when the driver completes the previous order (by pressing "Finished").
Waiting for Customer
Time the driver pressed Arrived on an order.
Completed Delivery:
Time the driver pressed Finished on an order.
ETA
Estimated time of arrival shown to the customer.
Preparation time + delivery time from workload mode
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