Order Visibility in KDS

The KDS screen is designed to show only the orders that are relevant for preparation at a given time. The KDS does not display orders that are not yet to be prepared. The following rules determine when and which orders appear on the KDS:

Order Status

The KDS displays only orders with the status "In Progress". Orders in any other status will not appear.

Start Preparing At Timestamp

The system calculates when the preparation time should start, influenced by workload modes. Orders are displayed once the current time is equal or later than the order's Start Preparing At timestamp.

For scheduled orders: If the current time is earlier than the Start Preparing At time, the order will remain hidden from the KDS. This means that scheduled orders will not appear on the KDS immediately. Workload Mode for Scheduled Orders

Station-Specific Display

In venues with multiple kitchen stations, each KDS screen will display only the products assigned to that specific station.

For meals that include products from multiple stations, the KDS will still separate the items based on station assignment. In other words, each station will only see its own component of the meal.

Example:

Pizza station KDS will only see pizza items, while Sides station KDS will only see side items.

If a customer orders a meal that includes both pizza and sides, the products will appear on their respective station screens, rather than showing the full meal in once place.

Filtering by Service

The KDS allows filtering of orders by service type.

Example:

A venue may configure the Pizza station KDS to display only Table and Takeaway orders.