Accessing the Order

1. In the POS, navigate to Order History.

2. Locate the order using any of the available search and filter tools:

   1. Table Number — for table service orders

   2. Order Number

   3. Date — filter by order date

   4. Search field — search based on customer information

      1. Customer Name

      2. Delivery Address — for delivery service orders

   5. Status — filter by order status (e.g., open orders, active orders, in progress, etc.)

   6. Service — filter by service type (Table, Takeaway, Collection, Delivery)

   7. Brand

   8. Paid or Unpaid — filter based on payment status

Order Visibility in the POS

The system automatically limits what orders different staff can see based on their role. Lower-level staff (like drivers and regular staff) can only see orders for the current shift, while managers and supervisors can see orders for the current shift plus future orders. Owners and senior managers can see everything, including past orders.