Service Configuration

Each service can be configured in the Admin Portal.

Delivery fee amount

This sets the base amount for the delivery fee. Surcharge zones can increase this value.

Note: This amount can be adjusted manually for each order in the POS at checkout.

Online checkout note

This is a message shown to customers at online checkout (e.g., instructions, disclaimers).

Online order confirmation note

This is a message shown to the customer after they place an order online. It appears on the online order details / history page.

Alert for payment selection

When ticked, the POS will display a message saying "Continue without payment?" if no payment method was selected. This prevents staff from accidentally skipping payment collection.

Delivery service would not usually have this alert since payment is often collected after delivery.

Takeaway service, however, typically require payment upfront, so the alert should remain enabled to ensure staff don’t skip payment unintentionally.

Alert on new order completion

On the POS, when a staff member clicks on the Complete button, it will display a message saying “Are you sure this order should be completed? Any orders that are completed will not go to cooking / KDS screens.”. This prevents premature completion of orders where the button is clicked by accident.