Service Configuration
Each service can be configured in the Admin Portal.
Delivery fee amount
This sets the base amount for the delivery fee. Surcharge zones can increase this value.
Note: This amount can be adjusted manually for each order in the POS at checkout.
Driver Surplus
This sets the amount that is given to the delivery driver on top of the delivery fee amount for every order.
Note: This can be set to negative values (e.g., -€1.00, -€2.00). This results in lower driver payment than delivery fee.
Online checkout note
This is a message shown to customers at online checkout (e.g., instructions, disclaimers).
Online order confirmation note
This is a message shown to the customer after they place an order online. It appears on the online order details / history page.
Alert for payment selection
When ticked, the POS will display a message saying "Continue without payment?" if no payment method was selected. This prevents staff from accidentally skipping payment collection.
Delivery service would not usually have this alert since payment is often collected after delivery.
Takeaway service, however, typically require payment upfront, so the alert should remain enabled to ensure staff don’t skip payment unintentionally.
Alert on new order completion
On the POS, when a staff member clicks on the Complete button, it will display a message saying “Are you sure this order should be completed? Any orders that are completed will not go to cooking / KDS screens.”. This prevents premature completion of orders where the button is clicked by accident.
Allow quick payment in order flow
This enables Quick Pay to be accessible in order creation. Quick Pay
Auto complete order on quick payment
This enables auto-complete for orders processed via Quick Pay. Quick Pay
Online minimum order value
This sets the lowest order amount a customer must reach to place an order online.
Show orders on waiting room
When the waiting room and this configuration are both enabled, orders from this service go to the Waiting Room first. Waiting Room
Online allow pre orders
When enabled, customers can place online orders for a future time or date, rather than only for immediate fulfilment.
Online pre order hours buffer
This sets the minimum time gap (in hours) required between when a pre-order is placed and when it can be scheduled for fulfilment. It ensures staff have adequate preparation time.
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