Service Configuration

Each service can be configured in the Admin Portal.

1. In the Admin Portal, navigate to Channels > Services.

2. Select the service and go to Config tab.

Delivery fee amount

This sets the base amount for the delivery fee. Surcharge zones can increase this value.

Note: This amount can be adjusted manually for each order in the POS at checkout.

Driver surplus

This sets the amount that is given to the delivery driver on top of the delivery fee amount for every order.

Note: This can be set to negative values (e.g., -€1.00, -€2.00). This results in lower driver payment than delivery fee.

Driver Surplus

Time slot days

Venues can allow customers to book a time slot up to a specified number of days in advance.

Online pre order hours buffer

This sets the minimum time gap (in hours) required between when a pre-order is placed and when it can be scheduled for fulfilment. It ensures staff have adequate preparation time.

Time slot interval

Time slots are shown in defined intervals.

Available intervals are 5, 10, 15, 30, or 60 minutes.

Scheduled order quantity limit

The capacity of a time slot for scheduled online orders for the service.

Online checkout note

This is a message shown to customers at online checkout (e.g., instructions, disclaimers).

Online order confirmation note

This is a message shown to the customer after they place an order online. It appears on the online order details / history page.

Alert for payment selection

When ticked, the POS will display a message saying "Continue without payment?" if no payment method was selected. This prevents staff from accidentally skipping payment collection.

Delivery service would not usually have this alert since payment is often collected after delivery.

Takeaway service, however, typically require payment upfront, so the alert should remain enabled to ensure staff don’t skip payment unintentionally.

Alert on new order completion

On the POS, when a staff member clicks on the Complete button, it will display a message saying “Are you sure this order should be completed? Any orders that are completed will not go to cooking / KDS screens.”. This prevents premature completion of orders where the button is clicked by accident.

Allow quick payment in order flow

This enables Quick Pay to be accessible in order creation. Quick Pay

Auto complete order on quick payment

This enables auto-complete for orders processed via Quick Pay. Quick Pay

Online minimum order value

This sets the lowest order amount a customer must reach to place an order online.

Show orders on waiting room

When the waiting room and this configuration are both enabled, orders from this service go to the Waiting Room first. Waiting Room

Online allow pre orders

When enabled, customers can place online orders for a future time or date, rather than only for immediate fulfilment.