Auto-Dispatch Deliveries
The Auto-Dispatch feature automates the process of assigning deliver orders to drivers. When this feature is enabled, the system automatically assigns new delivery orders.
How Auto-Dispatch Assigns Drivers
The system selects the driver who can complete the delivery fastest and most efficiently.
The system checks which drivers are available.
A driver is considered available if they are:
Waiting at the venue, ready for their next delivery, or
On their way back to the venue after completing a previous order.
These drivers are the only ones eligible for assignment. Drivers who are currently delivering and drivers who are offline are not considered.
The system checks each driver's current workload.
If a driver already has other active deliveries assigned, the system factors that in when deciding if they should receive more.
The system looks at driver locations.
Driver's real-time locations are used to understand how close they are to the venue and how quickly they can reach the next order.
The system calculates who can deliver the fastest.
For each available driver, the system estimates:
How far they are from the venue
How long their current route will take if they already have orders
How quickly they could complete the new delivery
This helps determine the most efficient option.
The system removes drivers who are not suitable.
Drivers may be excluded if:
They already have the maximum number of assigned deliveries allowed, or
They say they are waiting at the venue, but their location shows they are too far away.
The system assigns the best driver.
For each order, the system finds the best eligible driver. This means the one who can deliver fastest.
How to Enable Auto-Dispatch
In the Admin Portal, navigate to Venue > Venue Config.
Go to the Drivers and Delivery tab.
Tick the Auto-dispatch deliveries option.
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