Issuing a Retroactive Refund in the Admin Portal

Refunds in the Admin Portal are only applicable to online orders paid online as the Admin Portal does not have access to physical card payment terminals or cash drawers.

1. In the Admin Portal, navigate to Orders.

2. Locate the order and open it.

   • You can use the Filter to filter it by:

     • Order source > Online

     • Payment method > Online

3. Click on Actions, then Refund.

4. A pop-up will say: "To process the refund, a retroactive order needs to be created." Click Continue.

5. Choose the product(s) to refund.

   • Use the Select All tick box to select all items.

   • Click dropdown to split item.

   • Optionally include adjustments (e.g., delivery fee)

   • If item is greyed out, it has already been refunded.

6. Enter the refund reason (e.g., Pizza was bad).

7. Click Confirm.

8. Click the Refund button to issue the refund.

9. Click Send.