# Issuing a Retroactive Refund in the Admin Portal

{% hint style="danger" %}
Refunds in the Admin Portal are only applicable to **online orders paid online** as the Admin Portal does not have access to physical card payment terminals or cash drawers. 
{% endhint %}

1. In the [**Admin Portal**](https://admin.gobossit.com/), navigate to Orders.
2. Locate the **order** and open it.
   * You can use the **Filter** to filter it by:
     * **Order source > Online**
     * **Payment method >  Online**
3. Click on **Actions**, then **Refund**.
4. A pop-up will say: *"To process the refund, a retroactive order needs to be created."* Click **Continue**.
5. Choose the **product(s)** to refund.
   * Use the **Select All** tick box to select all items.
   * Click **dropdown** to split item.
   * Optionally include adjustments (e.g., delivery fee)
   * If item is **greyed out**, it has already been refunded.
6. Enter the **refund reason** (e.g., *Pizza was bad*).
7. Click **Confirm**.
8. Click the **Refund** button to issue the refund.
9. Click **Send**.

## Original Order

The original order remains intact. However, if we go back to the retroactive refund screen, refunded items are **greyed out** and are unavailable for further refunds.


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