Retroactive Refund in the POS

Once a retroactive refund is issued, the original order remains intact. A negative sale order is created in Order History with the date the refund is issued.

Negative Sale Order

A negative sale order is created in Order History with the date the refund is issued. Sales, payment totals, and VAT liability are reduced for the day the refund was processed.

Original Order

The original order remains intact. However, if we go back to the retroactive refund screen, refunded items are greyed out and are unavailable for further refunds.

Multiple Retroactive Refunds for the Same Order

When another retroactive refund is created for the same order, it will create a new negative sale order for the day the second refund is issued.