Issuing a Retroactive Refund in the POS

1. Locate the inactive order in POS, then click on Details.

2. Select Retroactive refund.

3. Choose the item(s) to refund.

   • Use the Select All button to select all items.

   • Tap and hold to split quantities of a product (e.g., refund 1 of 2 units)

   • Optionally include adjustments (e.g., delivery fee)

   • If item is greyed out, it has already been refunded.

4. Enter the refund reason (e.g., Pizza was bad).

5. Click Confirm.

6. Click the Refund button to issue the refund.

7. Click Send.