# Issuing a Retroactive Refund in the POS

1. Locate the **inactive order** in POS, then click on **Details**.
2. Select **Retroactive refund**.
3. Choose the **item(s)** to refund.
   * Use the **Select All** button to select all items.
   * **Tap and hold** to split quantities of a product (e.g., refund 1 of 2 units)
   * Optionally include adjustments (e.g., delivery fee)
   * If item is **greyed out**, it has already been refunded.
4. Enter the **refund reason** (e.g., *Pizza was bad*).
5. Click **Confirm**.
6. Click the **Refund** button to issue the refund.
7. Click **Send**.

<figure><img src="/files/8iIJoRdwuEOQiGHXwEAa" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/O7s4uYHVqL5jU9S7j3qQ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pijts5ot3pYRkbzyO9pS" alt=""><figcaption></figcaption></figure>


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