Filtering Options in the Breakdown Report

Users can click the filter icon to filter data in the breakdown report.

Ordering data type

• Completion date: Shows orders based on when they were fulfilled/completed (i.e., ETA timestamp on the order).

• Creation date: Shows orders based on when they were originally created (i.e., Created At timestamp on the order)

Use completion date for operational fulfilment tracking and use creation date for payment reconciliation (particularly for advanced payments).

Report ordering type

• Day: Standard 00:00 to 23:59 time frame in the timezone of the venue

• Shift: Customised time frame using day offset setting

  • Day offset creates a shift buffer by adding hours to midnight. For example, if the day offset value is 6, the shift is set as 06:00 to 05:59 of the following day. This is useful for venues operating past midnight who want to capture sales after midnight as part of the previous day's shift.

Day offset is an internal setting. If the Shift type is not working correctly, please reach out to support.

Order type

• All: Shows all sales and refund orders.

• Sale: Shows only sales.

• Refund: Shows only refunds.

Platform

• All: Shows orders from all platforms.

• POS: Shows only orders created in the POS.

• Kiosk: Shows only orders created in the Kiosk.

• Web: Shows only orders created via Web/App.

• iOS: Shows orders created via iOS.

• Android: Shows orders created via Android.

• Integration: Shows orders created through integrations.

• Call Center: Shows orders created through the call centre.