# Urgency Levels

The POS system allows you to set loyalty **urgency levels** on orders to help staff identify and prioritise time-sensitive or high-priority orders.

## Urgency Levels

Urgency level are used to flag specific orders that require immediate attention. When an urgency level is applied to an order, it it moves to the **top of the queue** and it is **highlighted in red** across all screens to ensure visibility.

* **Remake** — used when an order needs to be redone due to an issue with the original (e.g., wrong product sent, preparation error, etc.)
* **Urgent** — applied to time-sensitive orders that require immediate attention
* **Loyalty Tier** — automatically assigned to high-tier or valued loyalty customers as these orders are given priority handling to reflect their status and maintain service expectations

<figure><img src="/files/CEI69oc8I2RsU7fM9Eej" alt=""><figcaption></figcaption></figure>

## Applying an Urgency Level

By default, all orders are set to **Regular** urgency. However, you can apply a higher urgency level directly from the checkout screen when needed.

#### To apply an urgency level:

1. On the Checkout page, click on the **Urgency Level** dropdown.
2. Select appropriate **urgency level** for the order.
3. Click **Send** to finalise the order with the selected urgency.

> Loyalty Tier urgency level is applied automatically to eligible customers based on their loyalty status.

<figure><img src="/files/X1dRrX6UaeF11syfIpWu" alt=""><figcaption></figcaption></figure>


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