Urgency Levels

The POS system allows you to set loyalty urgency levels on orders to help staff identify and prioritise time-sensitive or high-priority orders.

Urgency Levels

Urgency level are used to flag specific orders that require immediate attention. When an urgency level is applied to an order, it it moves to the top of the queue and it is highlighted in red across all screens to ensure visibility.

• Remake — used when an order needs to be redone due to an issue with the original (e.g., wrong product sent, preparation error, etc.)

• Urgent — applied to time-sensitive orders that require immediate attention

• Loyalty Tier — automatically assigned to high-tier or valued loyalty customers as these orders are given priority handling to reflect their status and maintain service expectations

Applying an Urgency Level

By default, all orders are set to Regular urgency. However, you can apply a higher urgency level directly from the checkout screen when needed.

To apply an urgency level:

1. On the Checkout page, click on the Urgency Level dropdown.

2. Select appropriate urgency level for the order.

3. Click Send to finalise the order with the selected urgency.

Loyalty Tier urgency level is applied automatically to eligible customers based on their loyalty status.