# Disabled Account

After **10 failed login attempts with the phone number login**, the user’s account is **automatically deactivated**. This applies to the whole system. You will see an **error message** saying: “User has been deactivated.” Someone with a higher role is needed to **reactivate** the user.

{% content-ref url="/pages/i1n4ysjPnA1hOKpv4gTU" %}
[Resetting a User's Credentials](/users-and-access/resetting-a-users-credentials.md)
{% endcontent-ref %}


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