> For the complete documentation index, see [llms.txt](https://docs.bossithq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bossithq.com/users-and-access/disabling-a-user.md).

# Disabling a User

#### In the Admin Portal:

1. Log in to the [**Admin Portal**](https://admin.gobossit.com/) and navigate to **Workforce > Users.**
2. Find the user you want to disable and untick **Active?** box.

#### In the POS:

1. In the POS, click on the **Settings** icon.
2.  Navigate to **Users Management**
3. Disable toggle for the staff member you want to disable.

## Disabling vs Deleting a User

While the system offers an option to delete a user, **we do not recommend using it**. Deleting a user removes their profile, which means, any past records linked to that user will show as “Unknown”, making it difficult to track historical data accurately.

{% hint style="success" %}
**Best Practice:**

Instead of deleting, we strongly recommend disabling the user. Disabling preserves all their past activity and records.
{% endhint %}


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