Disabling a User

In the Admin Portal:

1. Log in to the Admin Portal and navigate to Workforce > Users.
2. Find the user you want to disable and untick Active? box.

In the POS:

1. In the POS, click on the Settings icon.
2. Navigate to Users Management
3. Disable toggle for the staff member you want to disable.

Disabling vs Deleting a User

While the system offers an option to delete a user, we do not recommend using it. Deleting a user removes their profile, which means, any past records linked to that user will show as “Unknown”, making it difficult to track historical data accurately.

Best Practice:

Instead of deleting, we strongly recommend disabling the user. Disabling preserves all their past activity and records.