Logging In

Understanding the PIN Types

There are two types of PINs used in the system:

Personal PIN

  • Used for

    • logging into the Admin Portal

    • logging in initially to the POS (when entering a phone number)

    • logging in to the Driver App

  • Always used in combination with the user’s phone number (including the country code).

Venue PIN

  • Used when a staff member logs into the POS without entering their phone number.

  • This PIN identifies the user within a specific venue.

  • A staff member working across multiple venues will be assigned a different Venue PIN for each location.

  • Note: A staff member cannot have the same Venue PIN across different locations. This will be a clash of numbers for people.

Logging In to the Admin Portal

  1. Enter your phone number, including the country code.

  2. Input your Personal PIN to log in.

Logging In on the POS

Phone Number and Personal PIN Login

This method is typically used once or rarely, usually when a staff member is logging into a new device for the first time.

  1. Enter your phone number (with country prefix) and your Personal PIN.

  2. Select the appropriate venue and device.

  3. You’ll then be logged in and can begin using the POS.

Venue PIN Login

This is the standard daily login used by most staff members.

  1. On the POS screen, enter your Venue PIN (no phone number required).

  2. You’ll be logged in and identified for that specific venue.

Logging In on the Driver App

Log in using your phone number and Personal PIN.

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